Support

Last updated: April 2026

CrowdHum is built for live events, and we take reliability seriously. We monitor platform health, errors, and core voting flows continuously. Status updates: status.crowdhum.com.

Response times

What we support

• CrowdHum availability and core voting flow
• Presenter view and reveal controls
• Paid feature access (Pro features)
• Exports (CSV, PDF, Excel, Google Sheets)
• Account and billing issues

What we can’t control

• Venue Wi-Fi, projector, or HDMI issues
• Browser restrictions or audience devices
• Incorrect room setup or wrong room codes
• Third-party outages outside CrowdHum (unless they fully break the platform)

Before your event

Live rooms are unforgiving. A 3-minute rehearsal prevents most issues:

• Create your poll/session at least 24 hours ahead
• Open the presenter view on the actual presentation laptop
• Test projector resolution and full-screen
• Scan the QR code with your phone
• Submit a test vote (scan the QR above)
• Practice the reveal button
• Confirm venue Wi-Fi or cellular coverage
• Keep a backup slide with the QR code
• Have a backup activity if the venue network fails

If you’re presenting remotely or on a hybrid call: share the presenter window, not your full screen — viewers see the dot animation cleaner that way.

If you have 200+ voters: open vote.html on a phone yourself before the event so the room is "warm." First-vote latency is usually a few seconds; subsequent votes appear in <500ms.

Get in touch

Email hello@crowdhum.com. Include your room code, a quick description, and screenshots if anything looked off.

CrowdHum LLC · Last updated April 2026